Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Farhan Mart AU. We value your satisfaction and strive to ensure a smooth shopping experience.

Returns
We accept returns within 14 days of delivery. To be eligible for a return:

  • The item must be unused, in its original packaging.

  • A receipt or proof of purchase must be provided.

To initiate a return, please contact us at support@farhanmartau.com with your order number and reason for return.

Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 3–5 business days.

Late or Missing Refunds
If you haven’t received a refund after 7 business days, please check with your bank and then contact us.

Non-returnable items

  • Perishable goods

  • Custom-made or personalized items

  • Items marked as final sale

Shipping Costs
Return shipping costs are the customer’s responsibility unless the product arrived damaged or defective.